FAQ

  • How long does it take my order to be sent to the shipping company?

    Your domestic and international orders will be submitted to the shipping company within maximum 3 business days.

  • How can I exchange an item?

    * Domestic Orders -  You can return your purchase with its delivery package and receipt for FREE (Over 100TL) by using the agreement code of UPS Kargo = A021T8

    * International Orders - Send your return package with your local postal services in 30 days after receiving order. The fee will be covered by you and in the meantime you can place a new order

     

    OUR ADRESS

    ModeXL-SuperBattal.com

    MahmutPaşa Caddesi No:88/A 34235 Esenler, İstanbul/Turkiye

  • How long does delivery take?

    Your orders will be sent to the shipping company within 3 days following confirmation of the orders.The delivery process varies according to the address and shipping company. All your orders are delivered by express shipping. You can track your order with the shipping code provided.For european countries delivery time between 2-4 business days. For other countries minimum 2 business days, maximum 5 business days.
  • How much is delivery charged?

    The delivery is free on domestic order(s) of more than 100 TL.

    The shipping fee 20USD to all International orders.

    Some promotional offers include free delivery. Follow our promotions to stay informed about free shipping offers.

  • Can my order be delivered by courier to my address?

    For domestic orders, packages are delivered to the address which Ups Kargo provides delivery. You can check with Ups Kargo if orders are delivered to your address (further information is available by calling their Customer Service representatives at 444 00 66). If there is no direct delivery to your address, you can pick up your order from the nearest Ups Kargo branch.

    For international orders, Yes, we are able to deliver goods to your adress. We are using UPS or PTS cargo for deliveries.

  • Can I place an order all over the world?

    For international orders, Yes, we are able to deliver goods to your adress. We are using National Carrier Air cargo option for deliveries.

  • What is your return policy?

    * Domestic Orders -  You can return your purchase with its delivery package and receipt for FREE (Over 100TL) by using the agreement code of UPS Kargo = A021T8

    * International Orders - Send your return package with your local postal services in 30 days after receiving order. The fee will be covered by you.  Your refund will be processed once we receive your package and carry out the necessary checks.