- How can I return/exchange an order?
Customer satisfaction is important for us. If you would like to return/exchange your order for any reason, you can return or exhange your orders in their original package if they are in non-used condition and their labels are on them within 15 days after your order is delivered.
If you have an account on ModeXL, you can start your return/exchange process after loging in your account under “My Returns” section.
If you do not have an account, you can contact our Customer Service for your return/exchange requests.
***Please notice that return or exchange is not possible for underwear clothing because of hygienic causes.
- How do I receive money refund for returns?
If you have payed online by credit card, refund will be instructed to your credit card in 1-10 business days after we receive products back.
- I was not in delivery address when the package was arrived. What should I do?
If you were not in the given delivery address, DHL carrier will come over to your address 2 more times.
No costs are obtained by them for the delivery attempt 3 times in a row.
***In case you are not at the given delivery address for 3 times, then your order will be handed to the closest DHL Cargo Branch.
You can contact cargo company with your tracking number/recipient information to deliver your order from closest DHL branch.
- Important Shipping Details For Return & Exchange
Shipping fees for return or exchange are payed by the customer.
We suggest you to ship them with your local post office as it would provide you a more affordable shipping price.
***While processing return of money to your credit card, 5 $ shopping price will be deducted from total refund.
- Important Shipping Information
Due to custom policies of your country, items you have ordered may be splitted into 2 parts and shipped to you separately without any additional shipping costs.
- What are your payment options?
Payment for international orders are received by Credit Card, Western Union or Bank Transfer.
- What are your shipping rates?
We have a standardized shipping rate to provide you a high quality service with few costs.
Shipping rate is $5.00 for international orders worldwide.
- What is the address for return/exhange?
SuperBattal Tekstil San. Tic. Ltd. Sti. – Merkez
Mehmet Akif Mah. 1. Akarsu Sk. No: 27/A
Kucukcekmece / Istanbul / Turkey
- When will my order be delivered?
ModeXL has a partnership with DHL Express to maximize customer satisfaction by providing fast delivery.
International orders are delivered in 1 – 4 business days after your order is shipped. Depending on your destination country, delivery may take up to 4 days.
- When will my order be shipped?
Your orders are handed to courier company in 24 hours.
If there are some goods in your order that needs to be procured from our retail shops, estimated shipment time may vary. Your orders will be handed to courier company in 3 (three) business days furthest.
- Which currency is available to be used for payment of international orders?
We receive payments on US Dollar ($) terms for international orders.
- Which locations do you ship to?
We ship orders to worldwide by DHL Express (except to Iraq and Iran for now).
